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Isikhangiso

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Isifinyezo esiphezulu
Lesi sithangami sabaphathi sichaza izingxoxo zomphakathi ezaqalwa yi-National Consumer Commission (NCC) mayelana ne-Draft Guidelines for Compliance with Opt-Out Registry Regulations, esamenyezelwa ngaphansi kweSaziso Sikahulumeni No. 7981, i-Government Gazette No. 55465 ngomhlaka-2 Okthoba 2026.

Uhlaka lokulawula lusebenza iNational Opt-Out Registry ebambezelekile isikhathi eside egunyazwe yiSigaba 11(3) kanye neSigaba 120 soMthetho Wokuvikelwa Kwabathengi No. 68 ka-2008 (CPA), ofundwa kanye neMithethonqubo Yokuchitshiyelwa kwe-CPA ka-2026. Lezi ziqondiso zethula irejista esemthethweni ehlanganisiwe, ephethwe nguhulumeni eyenzelwe ukwenza ilungelo eliyisisekelo lomthengi lokuvimba ukumaketha okuqondile okungacelwanga ngocingo, i-SMS, izinhlelo zokusebenza zemiyalezo, kanye nezinhlelo zokudayela ezenzakalelayo.

Indlela yokuphatha iyalela ukuthi bonke abathengisi abaqondile babhalise minyaka yonke futhi benze ukuhlanzwa kwedathabheyisi yanyanga zonke ngokuthumela uhlu lwabo lokuxhumana kurejista ye-inthanethi ye-NCC. Abathengisi kudingeka bakhokhe imali ebekiwe yamasenti ayi-12 ngokufaka ngakunye okubhalisiwe, kanti uhlu oluhlanziwe lunesikhathi sokusebenza sezinsuku ezingama-30. Abathengisi abaqondile babophekile ngokomthetho ukucindezela konke okufakiwe okuvinjelwe, babonise ukuhlonza okugcwele komthumeli, futhi bahloniphe kokubili amabhlogo angaphambi kokusebenzisa amakhemikhali ajwayelekile naqondene nomkhakha. Abenzi bobubi babhekene nokuphoqelelwa okuqinile, okuhlanganisa uphenyo, izinhlawulo zokuphatha ezivela kwi-National Consumer Tribunal, kanye necala lobugebengu elithwala izigwebo zasejele ezingafika ezinyangeni eziyi-12.

Nakuba irejista inikeza isikhali esibalulekile sokuphoqelela ukuhlukunyezwa okusabalele kokumaketha ngocingo, izindawo eziningana zokubonisana ezidinga ukuhlolisiswa okujulile komphakathi phakathi nesikhathi sokubonisana sezinsuku ezingu-15 esiphela ngomhlaka-17 Okthoba 2026:

- Ukukhululwa Kweqembu Lezepolitiki:
  Ukukhishwa komkhankaso wezepolitiki encazelweni yokumaketha okuqondile ngaphansi kwe-FAQ 16 kuvikela amaqembu ezepolitiki afuna amavoti ekuvinjelweni kokuzikhipha ngenkathi ubumfihlo bezakhamuzi ezizimele bungavikelekile ngesikhathi sokhetho.
- Ugibe Lokunikela Ngenzuzo:
  Ukuhlukanisa izicelo zeminikelo yokusiza umphakathi ngaphansi kokumaketha okuqondile kuphoqa izinhlangano zomphakathi ezingenzi nzuzo kanye nezinzuzo zomphakathi ukuba zibe nohlelo olufanayo lokuthobela imithetho olubizayo njengezikhungo zezingcingo zezinkampani.
- Ukuhudula Kokusebenza Kwama-SMME:
  Imfuneko yokuhlanzwa kwedathabheyisi yanyanga zonke ngamasenti angu-12 ngokufakwa ngakunye, okusebenzayo izinsuku ezingu-30 kuphela, ifaka izindleko zokuphatha eziphindaphindayo ezithinta kakhulu amabhizinisi amancane, abanikazi bamabhizinisi abazimele, kanye namabhizinisi amancane.
- Ukungasebenzi Kwemvume Yokubambisana:
  Isinqumo senqubomgomo sokuthi imvume entsha, evunyiwe ngemuva kokuvalwa ayishintshi ibhulokhi yokubhalisa ekhona ivimbela inkululeko evamile yezentengiselwano futhi iphazamisa ubudlelwano obuqondile phakathi kwebhizinisi nomthengi.
- Ukungalungi Kwenqubo:
  Iwindi lokuphawula komphakathi lezinsuku eziyi-15 alinikezi isikhathi esanele sokufaka imibono enengqondo kubabambiqhaza ngaphansi kweSigaba 33 soMthethosisekelo kanye noMthetho Wokukhuthaza Ubulungiswa Bokuphatha (i-PAJA).

Ukubamba iqhaza komphakathi ngeplatifomu ethi Dear South Africa kuzothumela izethulo zomphakathi ngazinye ngqo edeskini lezomthetho le-NCC, kusungulwe umzila osemthethweni wephepha lokuphatha ukuze kudingeke uhlelo olusebenzayo lokulwa nogaxekile oluvikela ubumfihlo babathengi ngaphandle kokujezisa umphakathi noma amabhizinisi amancane.

Imibuzo nezimpendulo

Iyini i-National Opt-Out Registry?

I-National Opt-Out Registry iyisizindalwazi esiphakathi esiphethwe yi-National Consumer Commission (NCC) ngaphansi kweSigaba 11 soMthetho Wokuvikelwa Kwabathengi. Ivumela abathengi ukuthi babhalise "i-pre-emptive block" yamahhala ukuze bayeke ukuthola ukuxhumana okuqondile okungafuneki ngocingo, i-SMS, i-imeyili, izinhlelo zokusebenza zemiyalezo, noma ama-robocalls azenzakalelayo.

Uyini umehluko phakathi kwe-"General" kanye ne-"Specific" pre-emptive block?

I-General Pre-Emptive Block imisa konke ukumaketha okuqondile kuzo zonke izimboni neziteshi zokuxhumana. I-Specific Pre-Emptive Block ivumela abathengi ukuthi bahlose iziteshi ezithile (isb., ukuvimba izingcingo kuphela kodwa bavumele i-imeyili) noma banciphise ukumaketha emikhakheni ethile yebhizinisi noma ezinkampanini ezithile.

Isikhathi sokuphawula komphakathi siphela nini?

Iziqondiso ezisalungiswa zashicilelwa ngomhlaka-2 Okthoba 2026 ngefasitela lokuphawula lezinsuku ezingu-15 zekhalenda, okwenza usuku lokugcina olusemthethweni lube umhlaka-17 Okthoba 2026. Izicelo kumele zithunyelwe edeskini lezomthetho le-NCC nge-J.Mbeje@thencc.org.za kanye ne-N.Ngobeni@thencc.org.za.

Ingabe amaqembu ezepolitiki avunyelwe ukungithumelela imiyalezo yomkhankaso nge-spam?

Ngaphansi kwe-FAQ 16 yemihlahlandlela ehlongozwayo, yebo. I-NCC ithi ukukhankasela amavoti kwezepolitiki akusho ukumaketha okuqondile ngaphansi kwe-CPA ngoba inhloso ukucela ukwesekwa kwezepolitiki kunokuthengisa izimpahla noma izinsizakalo. Izinhlangano zezepolitiki ziwela ngaphansi kwezibopho zokubhalisa kuphela uma zicela iminikelo kubantu ngabanye noma ezinhlanganweni ezincane zomthetho.

Izinhlangano ezisiza umphakathi kanye nezinhlangano ezingenzi nzuzo (ama-NPO) zithinteka kanjani?

Ama-NPO awakhululwa ngokuzenzakalelayo. Ngaphansi kwe-CPA, incazelo yokumaketha okuqondile ifaka phakathi ngokusobala ukucela umnikelo. Ngenxa yalokho, indawo yokukhosela izilwane, isisekelo sosizo, noma inhlangano yokufinyelela umphakathi ecela iminikelo yezezimali emphakathini kumele ibhalise njengommakethi oqondile, ihlanze uhlu lwayo kudathabheyisi kahulumeni njalo ngenyanga, futhi ikhokhe amasenti ayi-12 ngokubhalisa ngakunye.

Ingabe irejista iyakwenqabela konke ukuxhumana kwebhizinisi?

Cha. Ukuxhumana kwebhizinisi okuvamile kuvunyelwe ngokuphelele. Inkampani ingakushayela ucingo noma ikuthumelele umlayezo ukuqinisekisa ukuthengiselana okukhona, ukuhlela ukulethwa, ukuphatha imibuzo ye-akhawunti, ukunikeza ukwesekwa kwamakhasimende, noma ukufeza isibopho senkontileka. Kodwa-ke, ngaphansi kweSigaba 16, uma isisebenzi sisebenzisa umbuzo we-akhawunti njengezaba zokwethula umkhiqizo omusha, leyo ngxoxo iba ukumaketha okuqondile ngokushesha futhi kumele ihambisane nemithetho yokuzikhipha.

Uma ngikhetha ukungakhokhi, ngingabhalisela ngokuzithandela inkampani engiyithandayo?

Ngaphansi kweSigaba 12.3 kanye ne-FAQ 11, imvume entsha ayishintshi i-pre-emptive block. Uma ubhalisa i-pre-emptive block bese kamuva uvuma ukuthola ukumaketha enkampanini ethile, leyo nkampani ivinjelwe ngokomthetho ukuxhumana nawe ngaphandle kokuthi ungena ngemvume ku-portal kahulumeni yokuzikhipha bese ususa noma ulungisa i-block yakho.

Yini okufanele ibhizinisi liyenze ukuze lihambisane nemithetho emisha?

Wonke amabhizinisi ahlanganyela ekukhangiseni okuqondile kumele:

1. Bhalisa ku-portal ye-NCC Opt-Out Registry ngaphambi kokwenza ukumaketha.
2. Vuselela ukubhalisa minyaka yonke.
3. Thumela isizindalwazi sayo sokumaketha ku-inthanethi njalo ngenyanga ehlela ukusimaketha, ikhokha amasenti ayi-12 ngerekhodi ngalinye elibhalisiwe lokuzikhipha ukuze kuhlanzwe uhlu.
4. Susa wonke amagama avinjiwe bese usebenzisa uhlu oluhlanziwe zingakapheli izinsuku ezingu-30.
5. Bhala ngokucacile igama lebhizinisi lomthumeli, imininingwane yokuxhumana, i-imeyili, kanye nekheli langempela kuyo yonke imiyalezo yokumaketha.

Yiziphi izinhlawulo zokungathobeli?

Abathengi bangafaka izikhalazo ngqo kwi-NCC. IKhomishini ingaphenya, ikhiphe izaziso zokuthobela imithetho, futhi idlulisele abathengisi kwi-National Consumer Tribunal ukuze bathole izinhlawulo zokuphatha. Ezimweni ezinzima kakhulu, abenzi bobubi babhekene nokushushiswa kobugebengu okunezinhlawulo noma ukuboshwa izinyanga ezifika kweziyi-12.

Lokhu kuhlobana kanjani noMthetho Wokuvikelwa Kolwazi Lomuntu Siqu (i-POPIA)?

Nakuba iSigaba 69 se-POPIA sibeka isimiso sokukhetha ukungena (esidinga imvume ngaphambi kokuthumela ukuxhumana kwe-elekthronikhi okungacelwanga), i-CPA isungula uhlelo lokungakhethi. I-NCC kanye ne-Information Regulator zigcizelela ukuthi zombili izinhlaka zisebenza ngokuhambisana, okusho ukuthi amabhizinisi kumele ahlangabezane nemithetho yemvume ye-POPIA kanye nemiyalelo yokucindezela ukukhetha ukuphuma kwe-CPA.

Imithethonqubo yokuzikhipha ehlongozwayo